Report an issue and get support

Who this is for

• Users blocked by errors during setup or campaigns.
• Teams escalating bugs with clear reproduction steps.
• Anyone reporting security/compliance concerns.

Before you start

• Capture exact page URL and timestamp.
• Write expected result and actual result.
• Take screenshot or short screen recording if possible.

Step-by-step workflow

1. Open Contact Support.
2. Fill name/email and choose the best category.
3. Add clear steps to reproduce the issue.
4. Submit and watch for reply email updates.

How to verify success

• Support can reproduce issue from your steps.
• You receive an acknowledgment and case context.
• Priority matches real business impact.

Common mistakes / troubleshooting

• If support asks for more detail, provide step-by-step numbered list.
• If issue is random, include multiple timestamps.
• If problem is severe, explain user/business impact clearly.

What to do next

• Save final resolution notes for team learning.
• Add repeated issues to your internal QA checklist.