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Trust and Security

This page explains how PitchTrack handles your data, GDPR compliance, and how we keep your account safe.

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Simple Boundaries

What PitchTrack does

  • Connects securely to your Gmail to send tracked pitches.
  • Saves your contacts and templates to make outreach faster.
  • Shows you exactly when your emails are opened or clicked.
  • Gives you clear reports on how your outreach is performing.

What PitchTrack does NOT do

  • Does NOT ask for or store your Google password.
  • Does NOT read your personal inbox or old email threads.
  • Does NOT sell your data or share your contact lists.
  • Does NOT replace your own common sense and professional ethics.

Current Safety Controls

Secure Google Connection

We use Google’s official secure connection to link your account. This means we never see your password, and you can stop our access at any time through your Google settings.

Limited Access

We only ask for permission to send emails and track the ones you send. We never ask for permission to read your private inbox or old messages.

How Tracking Works

We use standard methods to see when an email is opened or a link is clicked, which is then shown in your PitchTrack dashboard so you can follow up.

Account Safety

We built in 'speed limits' for sending emails to make sure your account stays in good standing and your emails don't get blocked or sent to spam.

GDPR Operational Checklist

The items below are common requirements for production-grade compliance programs. Validate them against your legal context and customer contracts.

  1. Clear privacy policy and terms that fulfill GDPR and other privacy rules.
  2. Simple ways for you to access or delete your data at any time.
  3. Documented process for handling data cleanup and account closing.
  4. Secure methods for connecting to third-party apps like Google.
  5. Regular checkups on our systems to keep things safe as we add new features.
  6. Fast response schedule for any support or privacy questions.

FAQ

Is my data safe and private?

Yes. We use industry-standard security to connect safely to your account without ever seeing your password. We only access what's absolutely necessary to track your pitches and run broadcasts.

Can you read my personal emails?

No. PitchTrack cannot read your inbox. Your private conversations and incoming emails are completely inaccessible to us.

Will I know exactly when a contact opens my email?

Yes! You will receive real-time alerts inside Gmail and on your dashboard the moment a recipient opens your pitch or clicks a link. Our technology handles complex background traffic to ensure your reports are as accurate as possible.

Does it work with professional work emails?

Yes. PitchTrack works seamlessly with both personal Gmail and professional work (Google Workspace) accounts. We are designed to meet the same security standards as your company email.

Is this really built specifically for music outreach?

100%. We built PitchTrack specifically for artists, managers, and labels. Everything from our templates to how we track results is tailored for the music industry.

Can I delete my account or disconnect my email?

Of course. You can disconnect your email or delete your entire account at any time through your dashboard settings. Once deleted, your data is completely removed from our systems.

Is this legal advice?

No. We provide these tools to help you stay organized and professional, but you should still talk to an expert if you have specific legal or compliance questions.

Read tutorials

Full setup and troubleshooting docs.

Open Trust Center hub

Open trust and compliance shortcuts from dashboard settings.

Contact support/compliance

Ask for policy docs or report security concerns.

Legal and compliance docs

Review privacy, terms, DPA, subprocessors, and incident response.