Using PitchTrack
PitchTrack is operated by Jake Phillips, a sole trader trading as PitchTrack. Contact pitchtrack@proton.me about these terms, your account or a complaint. By accessing or using the service, you agree to these terms. If you do not agree, do not use the service.
Use PitchTrack responsibly and lawfully. You are responsible for your messages, contact sources, recipients, permissions and compliance with the rules of connected platforms.
Account access
Protect your connected Google account and PitchTrack access. If you suspect someone else has access, revoke the Google connection and contact support. Do not share passwords or sign-in codes with support.
Acceptable use
Do not use PitchTrack for abusive or unlawful activity.
- No spam, phishing, malware, harassment or deceptive identity.
- No unlawful use of personal information or contact lists.
- No illegal content or exploitation.
- No attempts to bypass sending limits, access controls or platform rules.
Sending and tracking limits
Delivery, inbox placement and recipient engagement are not guaranteed. Google and recipient providers may delay, limit or reject messages.
Open and click reports show recorded activity, including potentially automated activity. They are not proof of reading, intent or a response. You remain responsible for outreach and any separate tracking permission required.
Subscriptions and cancellation
PitchTrack offers monthly and annual subscriptions, and a one-time lifetime plan when available. Prices, currency, taxes where applicable and billing interval are shown before purchase. Stripe processes payments. Monthly and annual subscriptions renew automatically unless cancelled before the next renewal.
Open the billing controls in Settings to manage your subscription through Stripe, or contact pitchtrack@proton.me to request cancellation or resolve a billing problem. Check the cancellation confirmation for the effective date and remaining paid access. Removing the extension, signing out or revoking Google access does not itself cancel a paid subscription.
Lifetime access means access for the operating lifetime of the PitchTrack product, not the lifetime of the purchaser. It is a one-time payment with no recurring subscription charge. We commit to maintaining the product for as long as it is commercially viable; it is not a guarantee that the service or every feature will exist indefinitely.
Refunds and consumer rights
Payments are ordinarily non-refundable unless a refund is offered at checkout or required by applicable law. This does not exclude statutory cancellation, refund or remedies rights. Contact pitchtrack@proton.me with your account email and purchase details to request a refund or exercise a cancellation right; do not send full payment-card details.
Where you buy as a consumer and a statutory cooling-off period applies, the applicable cancellation right is preserved. Signing in or using the service is not by itself a blanket waiver of that right. Any request to begin supply during a cancellation period and any required acknowledgement of its effect must be obtained separately where the law requires it.
Service availability and liability
PitchTrack is provided on an as-available basis. Availability, uninterrupted operation, delivery and compatibility with connected-platform changes cannot be guaranteed. Nothing in these terms excludes duties or remedies that cannot lawfully be excluded.
To the extent permitted by law, liability for indirect or consequential losses is excluded, and total liability is limited to the amount you paid for the service in the twelve months before the claim. This limitation does not apply where law prohibits it, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or non-excludable consumer rights.
Changes and suspension
Features and limits may change. Access may be restricted or suspended to address misuse, security concerns or operational problems. Material changes to paid services or these terms will be communicated using your account contact details or an in-product notice where appropriate. Changes do not remove rights you have under applicable law.
Applicable law and disputes
These terms are subject to applicable UK law. Consumers retain mandatory protections and rights to bring proceedings in a competent court under the law applicable to them. Contact pitchtrack@proton.me if you would like us to try to resolve a problem; this does not prevent you from using legal remedies.
Questions
Contact pitchtrack@proton.me about account access, billing or these terms. A reviewed agreement may be needed for business-specific contractual requirements.