1) Check the send date first
Older emails can show untracked if they were sent before setup.
- Compare send date with your setup date.
- Confirm tracking was enabled before send.
- Confirm you are checking the right email thread.
How to Fix Untracked Emails
If tracking looks wrong, use this checklist to confirm the issue and fix it fast.
Common cause
Tracking was off before send
Common fix
Reconnect account and test again
Fast test
Send one new seed email to yourself
2) Run one clean test
Use a brand new email test so old browser history does not confuse the result.
- Send a tracked test email to yourself.
- Open it and click one tracked link.
- Check Overview and Click Report in dashboard.
3) Reconnect if needed
If the test still fails, reconnect your Google account and test one more time.
- Sign out and sign in again.
- Reconnect Google account.
- Refresh Gmail and rerun the same test.
FAQ
Does untracked always mean broken?
No. It can mean that email was sent before tracking was active.
What is the best quick test?
Send one new tracked email to yourself and check open/click events.
When should I contact support?
If reconnect plus a new test still fails, contact support with screenshots and times.